 The Møller Centre, the venue based in the grounds of Churchill College at the University of Cambridge, has gained the highest overall score to date in England across all hospitality and catering sectors accredited by Hospitality Assured.
'We are now number one in England and two in the United Kingdom'
The purpose built, dedicated management training and conference venue, a member of Conference Centres of Excellence, has been assessed annually since 1999/2000, always showing an improvement in the overall score – which is a significant achievement in itself. Gillian Holdom, Director of The Møller Centre, said: 'We are delighted with the continued improvement in our score. The fact we are now number one in England and number two in the United Kingdom is a reflection of the professionalism and high standards that our staff are committed to delivering to our customers. We will be aiming to improve our scores in 2009.'
Philip Stanley, General Manager of Hospitality Assured, added: 'By achieving The Hospitality Assured accreditation the Møller Centre has proven that it is not just talking about service excellence and great customer experiences but actually has processes and procedures in place to ensure that this happens on a consistent basis. I am delighted to congratulate the team on their fine achievement in gaining such an outstanding overall Hospitality Assured score.
'It allows us to benchmark ourselves against our industry'
Stuart Websdale, who has been the venue’s General Manager since 2004, is delighted with the outcome. 'Hospitality Assured accreditation is focused on the customer experience and the accreditation process helps us to measure our performance in every area of the business – from sales and marketing to operational delivery,” he explained: “It allows us to benchmark ourselves against our industry, and share ideas and best practice that can significantly benefit us, but more importantly, our customers.'
The Møller Centre is an award winning, residential management training and conference venue based in Cambridge. Set in 42 acres of parkland yet within walking distance of the Colleges and City Centre, its facilities include 23 meeting rooms accommodating meetings from 1:1s to 140 delegates, 96 seat lecture theatre, 88 seat dining room, bar with stunning terrace and a range of leisure facilities.
Contact
Telephone: 01223 465555
Email: sales.moller@chu.cam.ac.uk
Website: www.mollercentre.co.uk
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